Terms of Use

Last Updated: February 16, 2026

Welcome to Zipli. These Terms of Use ("Terms") govern your access to and use of Zipli's mobile application, data platform, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. About Zipli

Zipli provides a B2B food waste solution platform that connects food producers, municipalities, charities, and other organizations to reduce food waste through efficient food donation matching, real-time tracking, and AI-powered insights.

2. Eligibility and Account Registration

2.1 Eligibility

Our Services are intended for use by:

• Organizations including municipalities, food producers, restaurants, supermarkets, charities, and upcyclers
• Authorized representatives of such organizations who are at least 18 years of age
• Individuals acting on behalf of their organization with proper authorization

2.2 Account Registration

To use our Services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

3. Use of Services

3.1 License

Subject to these Terms, Zipli grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your organization's internal business purposes related to food waste reduction and donation management.

3.2 Permitted Use

You may use the Services to:

• Post and manage food donations and requests
• Match with other organizations for food transfers
• Track and confirm food transactions
• Access data analytics, insights, and reports
• Communicate with matched partners through the platform

3.3 Prohibited Conduct

You agree NOT to:

• Use the Services for any illegal purpose or in violation of any laws or regulations
• Violate food safety standards, health codes, or donation regulations
• Post false, misleading, or inaccurate information about food items
• Misrepresent your organization, status, or authority
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use automated systems (bots, scrapers) without our written permission
• Reverse engineer, decompile, or disassemble any part of the Services
• Remove or modify any proprietary notices or labels
• Use the Services to compete with Zipli or develop competing products
• Sell, resell, or commercially exploit the Services without authorization

4. Food Safety and Compliance

4.1 Food Safety Responsibility

You acknowledge and agree that:

• Zipli is a platform provider only and does not take possession of, inspect, or guarantee the safety of any food items
• You are solely responsible for ensuring food safety, proper handling, storage, and compliance with all applicable food safety laws and regulations
• Food donors must ensure donated food is safe, properly labeled, and suitable for human consumption
• Food recipients must inspect received food and make independent determinations about safety and suitability
• You must comply with all local, state, and federal food donation laws (including Good Samaritan laws where applicable)

4.2 No Warranties on Food

Zipli makes no warranties or representations regarding the quality, safety, or suitability of any food donated or received through the platform. All food transfers are conducted at your own risk.

5. Data and Intellectual Property

5.1 Your Content

You retain ownership of any content you submit to the Services (food listings, requests, photos, communications). By submitting content, you grant Zipli a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content as necessary to provide the Services and generate anonymized analytics.

5.2 Zipli's Intellectual Property

The Services, including all software, technology, designs, trademarks, and content provided by Zipli, are owned by Zipli and protected by intellectual property laws. You may not use our intellectual property without prior written permission.

5.3 Analytics and Aggregated Data

Zipli may collect, use, and share aggregated and anonymized data derived from the Services for business purposes, including:

• Generating industry reports and insights
• Improving AI recommendations and platform features
• Supporting research on food waste reduction
• Benchmarking and ESG reporting

6. Fees and Payment

Certain features or subscription plans may require payment. If you subscribe to a paid plan:

• You agree to pay all fees associated with your selected plan
• Fees are non-refundable except as required by law or stated in your agreement
• We may change fees with 30 days' notice
• Failure to pay may result in suspension or termination of access

7. Third-Party Services

The Services may integrate with or link to third-party services (e.g., maps, payment processors, communication tools). Your use of third-party services is governed by their respective terms and privacy policies. Zipli is not responsible for third-party services.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Zipli does not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Matches will always be successful or timely
• Data and reports will be accurate or complete
• Any food transferred through the platform is safe or compliant

8.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ZIPLI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

IN NO EVENT SHALL ZIPLI'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO ZIPLI IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 IF NO FEES WERE PAID.

8.3 Food-Related Liability

ZIPLI IS NOT LIABLE FOR ANY FOOD SAFETY ISSUES, FOODBORNE ILLNESSES, ALLERGIC REACTIONS, OR OTHER HARM ARISING FROM FOOD DONATED OR RECEIVED THROUGH THE PLATFORM. YOU ASSUME ALL RISKS ASSOCIATED WITH FOOD TRANSACTIONS.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zipli and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Any food safety issues or harm related to food you donate or receive
• Disputes with other users

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us at support@getzipli.com.

10.2 Termination by Zipli

We may suspend or terminate your access to the Services at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Repeated complaints from other users
• Any reason at our sole discretion

10.3 Effect of Termination

Upon termination:

• Your right to access the Services immediately ceases
• We may delete your account and data (subject to retention requirements)
• Provisions of these Terms that should survive (e.g., liability limitations, indemnification) remain in effect

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

11.2 Arbitration

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with [Arbitration Rules], except for disputes that may be brought in small claims court.

11.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class-wide arbitration.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying an in-app notification

Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between you and Zipli regarding the Services and supersede any prior agreements.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Zipli's failure to enforce any provision does not constitute a waiver of that provision.

13.4 Assignment

You may not assign or transfer these Terms without our written consent. Zipli may assign these Terms without restriction.

13.5 Force Majeure

Zipli is not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, acts of government, network failures, or other force majeure events.

14. Contact Information

If you have questions about these Terms, please contact us:

Zipli
Email: legal@getzipli.com
Website: getzipli.com

15. Acknowledgment

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.