Privacy Policy

Last Updated: February 16, 2026

At Zipli, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, data platform, and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account: Name, email address, organization name, role, and contact information
• Use our mobile app: Food donation details, pickup/delivery addresses, food types, quantities, and transaction confirmations
• Create food requests or offers: Food preferences, dietary requirements, and organizational needs
• Contact us: Correspondence, feedback, and support inquiries

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device information: Device type, operating system, unique device identifiers, and mobile network information
• Usage data: Features accessed, time spent, transaction history, and interaction patterns
• Location data: GPS coordinates and geolocation information (with your permission) to facilitate food pickup and delivery matching
• Camera: We access your device camera to allow you to photograph food items, scan labels, and document donations. Camera access is only used when you actively initiate these actions within the app.
• Log data: IP addresses, browser type, pages visited, and timestamps

1.3 Information from Third Parties

We may receive information from:

• Partner organizations (municipalities, food producers, charities) that use Zipli to coordinate food donations
• Authentication services if you sign in through third-party providers

2. How We Use Your Information

We use your information to:

• Provide and improve our Services: Match food donors with recipients, facilitate transactions, and optimize our platform
• Generate insights and reports: Create anonymized data analytics, ESG reports, and impact metrics for your organization
• Ensure food safety: Track food handling, storage conditions, and transaction confirmations
• Communicate with you: Send notifications about matches, confirmations, updates, and support responses
• AI-powered recommendations: Provide personalized suggestions to reduce food waste and meet sustainability goals
• Comply with legal obligations: Meet food donation regulations, safety standards, and reporting requirements
• Prevent fraud and ensure security: Monitor for suspicious activity and protect user accounts

3. How We Share Your Information

We may share your information with:

3.1 Within the Zipli Network

• Matched partners: When you make or accept a donation, relevant details (organization name, contact, pickup location, food details) are shared with the matched party
• Your organization: Administrators within your organization can access transaction data and reports

3.2 Service Providers

We work with third-party service providers who assist us with:

• Cloud hosting and data storage
• Analytics and AI/machine learning services
• Communication and notification services
• Payment processing (if applicable)

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Zipli, our users, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal and regulatory requirements (including food safety regulations)
• Generate historical reports and analytics
• Resolve disputes and enforce our agreements

Transaction data may be retained for up to 7 years to comply with food safety and tax regulations.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing activities
• Data portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Withdraw consent for optional data collection (e.g., location services)

To exercise these rights, please contact us at privacy@getzipli.com.

6. Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Services. You can control cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitute acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zipli
Email: privacy@getzipli.com
Website: getzipli.com

12. Region-Specific Provisions

For Users in the European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority. Our legal basis for processing your information includes contract performance, legal obligations, legitimate interests, and your consent.

For Users in California (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.